Special Orders: Items designated as Special Order cannot be canceled once ordered from the Vendor. Returned Special Order items are subject to a 10% special order return fee. DistantXtremes may refuse returns on any Special Order items for any reason.
Warranty: DistantXtremes does not offer any warranty on the products it sells except DistantXtremes products. All items are covered by the manufacturer’s warranty only. Credit for defective merchandise will only be issued once the product is inspected and the claim approved by the manufacturer. Unless the manufacturer agrees to cover it, all return shipping for warranty items is the responsibility of the customer.
Returns: DistantXtremes only accepts returns within 30 days of the date of purchase. Returned items must be new, unused, and in resellable condition with all pieces included. All returns are subject to approval by DistantXtremes. DistantXtremes may refuse returns on any Special Order items for any reason. Return shipping is the responsibility of the buyer. All return shipments must be insured, and the buyer must file any loss/damage claims. When approved for inspection, a Return Merchandise Authorization (RMA) number will be issued, which must be clearly noted on the shipping waybill and packaging. Returns sent to any other facility other than the warehouse listed on the RMA will result in delayed credit processing times. DistantXtremes will refuse any incoming shipments without an RMA number. DistantXtremes applies a repackaging fee of $10 to any returns received without acceptable packaging.
Refused Shipments: If a shipment is refused and is returned to DistantXtremes by the carrier, the buyer will be billed any return shipment fees as well as the cost to resend the shipment. This includes shipments where the carrier is unable to deliver after multiple attempts.
Damage Claims/Shipment Shortages: The recipient of the shipment must report all damage and loss claims within 24 hours of receipt. DistantXtremes will provide all necessary documentation as well as initiate the claim with the carrier. The recipient must keep all packing materials so the carrier can inspect them. DistantXtremes accepts zero responsibility for buyers who misplaced or discarded the packaging of a damaged shipment. After reporting the loss/damage with the carrier, contact DistantXtremes immediately with pictures of the damaged item(s) and packaging to proceed with the claim.
Off-‐Road Use Only Products and Emissions Regulation: Unless explicitly stated otherwise, all products sold by DistantXtremes are designated Race Only and are solely for competition/off road use limited to racing formally sanctioned by a recognized racing organization. Any other use, including recreational off-road use, may be in violation of local, state, and Federal laws. DistantXtremes does not implicitly or explicitly confirm the legality of using any products it sells on public roads; that is entirely the responsibility of the consumer. DistantXtremes tries to make this information available whenever possible, but when in doubt, buyers should review the legality of products prior to purchase.
Manufacturer’s Policies: Certain manufacturers have polices on advertising, sales, and pricing which must be adhered to. As a deeler for these brands, DistantXtremes is obligated to enforce these policies, we expect you to adhere to these polices.
Pricing: Prices are always subject to change without notice, and pricing errors are not the responsibility of DistantXtremes. If a pricing error occurs, we will either refund the order in full, or give the buyer the option to pay the difference. Discounts are based on per customer basis or coupon special, and can be changed at any time at DistantXtremes's discretion. We price match for the many products so always reach out to us for a possible price match or price beat.
Indemnification: Buyer shall defend, hold harmless, and indemnify DistantXtremes from and against all suits, claims, losses, costs and expenses, even if such claims are groundless, fraudulent or false, arising out of any actual or alleged injury or death to any person, damage to any property, or any other damage or loss, any fine or penalty, resulting in whole or in part from: (1) any alleged or actual breach of any representation or warranty described in this agreement, (2) any design or construction defect in a Product supplied to Distributor by Company, (3) or any breach of local, state, or federal laws or standards.
Calls: Phone calls may be recorded for training purposes.